When will my order ship?
Paid orders are prepared within 1–2 business days. Transit is normally 4–6 business days after dispatch.
Can I return an unused item?
Yes. Eligible new, unused products may be requested for return within 30 days after delivery, including a change of mind or an incorrect selection.
What if an item is damaged or incorrect?
Contact us with the order number and supporting details. We review damaged, defective, incomplete, incorrect, and materially misdescribed items.
How do I send a return?
Obtain approval and the correct destination before mailing. A free prepaid label is included in the parcel; ask us for help if it is missing. We do not charge a restocking fee.
When is a refund started?
After approval, the refund is processed or initiated to the original payment method within 10 days. Financial institutions may take additional time to display it.
Where can I get help?
Visit Contact Us for order, product, payment, delivery, return, or privacy questions.